Returns & our 30-day promise
We want you to rest easy — literally. If DoorNest isn't for you, we'll make it right.
Your UK cancellation rights
Under UK consumer law you may cancel an order within 30 days of receiving it for a refund, subject to the hygiene exclusions below.
The 30-day money-back guarantee
Give your ritual an honest try. If it is not for you, contact us within 30 days for a refund on eligible items.
Hygiene exclusions
For health and hygiene reasons, opened Magnesium Sleep Spray cannot be returned unless faulty. Unopened items and the Silk Sleep Pillowcase or Weighted Silk Sleep Mask can be returned in resaleable condition.
To start a return, email contact@doornest.shop with your order number.
Business address
DoorNest business address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Last updated for DoorNest UK operations. For questions, email contact@doornest.shop.